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Service Desk services, provided by either our shared or dedicated Service Desk specialists, to fully manage, or assist with, the delivery of your service desk, using a one team and partnership approach.

 

The Service Desk service is typically customised to your specific requirements and can provide full Service Desk capability including incident management, problem management, service request fulfilment and knowledge management services. Engagement options include on-site, remote and distributed service delivery models, as well as a part-time or dedicated skilled consultants.

 

What’s different about a DDS IT Service Desk?


Our customer-centric approach

Ground up alignment with your strategy: Our service desk consultants work with you in supporting your organisational business strategy and requirements.

Delivering your IT objectives: We ensure we have a close relationship with your IT team, so our service desk seamlessly supports and enables their desired outcomes.

A positive interaction with users: Our high levels of customer advocacy and relationship building reflect well on the capability of your IT department.

Dedicated service desk consultants: Each customer is assigned a core team of dedicated consultants.

Valuable reporting and analysis for decision making: Providing tailored reporting and data to our customers that can be used to their strategic advantage.

Choice of service desk tools: We can offer you “Service Tool” independent management (using your tools) or supply our own fully ITIL compliant service desk software.

Our people

The quality of our consultants: All of our service desk consultants have a high level of technical competency our team have current qualifications in Microsoft, Cisco, CommVault, ITIL, etc.

Continuity: In an industry where a rate of up to 25% staff attrition per year is standard, we have 1-2%. You will benefit from consistency of personnel and retention of on-the-job knowledge.

We’re team players: We are happy to liaise and work closely with 3rd party vendors to ensure timely delivery of services.

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Managed Service Desk