We are all about Incredible
Competing And Winning In Business Today
The corporate challenge today is to compete in a world dominated by change and the increasingly sophisticated technology used by competitors.
We are pioneering a movement to deliver IT Services in a way that keeps the focus on people and makes IT service delivery more enjoyable. This approach puts people first and empowers IT users in a way that they love and appreciate. We call the end result:
Incredible Customer Experiences
Why Clients Work With Us
"People you know, like and trust."
100% availability: 365 x 24/7 support. Onsite or offsite options.
Near 100% of calls are answered within 40 seconds.
100% of our customers say their business is now better enabled.
Transformation through automation and integration.
IT Services that are more enjoyable
We go the extra mile to make your IT experiences enjoyable.
A near 100% customer retention rate.
Staff chosen for their unique blend of people and technical skills.
A near 100% staff retention rate.
Affordable & Straight Forward Pricing
100% of our Managed Service clients have seen increased service levels over time, without cost increases.
Attractive Service Packages for all.
Why We Do This
We believe in people so much that we are working hard to put excellence, passion and trust back into the world of IT Service Delivery. Our vision is for more enjoyable IT and our customers are already seeing the benefits through:
Refocusing their staff on adding value
Personalising the customer and IT user journey
Eliminating low value support and maintenance tasks
Bringing back passion into IT delivery
Enabling technology as a strategic differentiation
How We Do This
More Great People: We are continually recruiting to meet the increasing demand for our services, and that can take nine to twelve months finding the right person. We have built a great culture to retain and develop our people. Positive customer feedback, measured frequently, reinforces and fine tunes our approach.
More Services & Experience: We have all the bases covered through a wide range of Managed, Professional and Platform services. Customers know we have the skills and experience and rely on us for this.
More Trust: Our goal is to become your most trusted partner so we go above and beyond to make this happen. Service is in our DNA and this is part of what makes us different.
More Value: From small IT projects to large outsourcing contracts, we are known to deliver excellent value. We will not come in low and up-sell you, as this does not lead to the trusted partnership that works best for the both of us.