Keeping your systems running, and your users happy, 24/7.
Now, more than ever, service engagement must deliver an incredible customer experience to help organisations improve customer retention and brand loyalty.
Our service desk offering, provided by either our shared or dedicated service desk specialists, can fully manage, or assist with, the delivery of your service desk, using a one-team partnership approach.
Your service desk will be customised to your specific requirements to provide full service desk capability including incident management, problem management, service request fulfilment and knowledge management services.
Engagement options include on-site, remote and distributed service delivery models, as well as part-time or dedicated skilled consultants.
Our operational monitoring and management services provide specialised operational support, processes and hybrid on-premise and SaaS toolsets to help maintain and manage your organisation's IT environments.
We tailor our service to your specific requirements and provide a wide range of Level 3 services to meet the needs of your complex infrastructure.
This is a 24x7 service with our “sleep easy” promise to take care of all issues overnight. Our approach is to provide a “fence at the top of the cliff,” to ensure things don’t go wrong in the first place. In the rare event that there is an unpredicted failure our comprehensive escalation management services will ensure resolution in a timely and cost-effective manner.
Our customisable field services are designed to meet your organisation’s specific needs, minimise downtime and manage overhead costs.
We provide technical resources across New Zealand, for on-site incident or service requests for a wide range of IT systems and assets. These can include desk-side support, asset management, data centre and facilities management, customer advocacy, proactive checks, telephony and mobile device support.
When the investment in inhouse resource doesn’t stack up – or you just can’t find the specialist talent you need – DDS IT field services could be the answer.
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