Managed Services

Service Desk

Service Desk services, provided by either our shared or dedicated Service Desk specialists, to fully manage, or assist with, the delivery of your service desk, using a one team and partnership approach.

 

The Service Desk service is typically customised to your specific requirements and can provide full Service Desk capability including incident management, problem management, service request fulfilment and knowledge management services. Engagement options include on-site, remote and distributed service delivery models, as well as a part-time or dedicated skilled consultants.

Field Services

Customisable Field Services designed to meet your organisation’s specific needs.

 

We provide technical resources, across New Zealand, for on-site incident or service requests, for a wide range of IT systems and assets, including desk-side support, asset management, data centre & facilities management, customer advocacy, proactive checks, telephony and mobile device support.

Operational

Monitoring Mgmt

Operational Monitoring & Management services that provides specialised operational support, processes and tools to help maintain and manage your organisation's ICT environments.

 

This service is tailored to your specific requirements and provides a wide range of Level 3 services to meet the needs of your complex infrastructure. This is a 24x7 service with our “sleep easy” promise to take care of all issues overnight. Our approach is to provide a “fence at the top of the cliff” to ensure things don’t go wrong in the first place. In the rare event that there is an unpredicted failure our comprehensive escalation management services will ensure resolution in a timely and cost effective manner.

CloudOps

A CloudOps service that delivers specific operational services to monitor and maintain your cloud-based solutions.

 

This service provides billing, cost control, budget allocation, resource utilisation, and the optimisation of cloud platforms, including intelligent and automatic sizing recommendations. Our team will work to ensure alignment with your development, solutions and operations teams using a range of world class CloudOps tools, processes and systems.

DevOps

A DevOps service to help your organisation build or optimise the DevOps functions within your business.

 

Our DevOps staff are experts at scripting, automation and can typically perform DevOps and CloudOps roles. They will help you select and build your DevOps processes and software stack, including the right DevOps tools for your specific needs. They will create, or improve, your DevOps management framework, including alignment and integration between your ITSM-based Operations and your DevOps Services.

Micro Services

On Demand

Micro-services that deliver managed services on an as-needed, short term or partial service basis.

 

Typical examples include a Service Desk Engineer for a few days per week, after hours support only, remote monitoring of specific services, Mobile Device Management for your mobile fleet, asset procurement and full Asset Lifecycle Management for specific assets. The utilisation of these micro-services will improve your agility and will help you focus on higher value activities, such as new projects, innovation and business improvements.

 

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