Platforms & Tools
We are certified resellers for Ivanti and ManageEngine and have specialist skills and experience with the Ivanti Service Manager, Ivanti Service Desk, ServiceNow, ManageEngine and Activate.
Our Integration Specialists can assist you with your integration needs, including interfacing your ITSM/ESM platform with other IT systems and services. These Integration Services include enterprise architecture, Integration tool selection, Integration mapping and design, web services development and cloud services analysis and selection.
Our Business Process Automation (BPA) specialists can assist you with the automation of your business and service processes. These services include BPA Tool and Rules Engine selection, Business Requirements definition, process standardisation, process mapping, process analysis, process redesign, Business Process Management and process cost analysis.
Enterprise Service Management
Migrating from traditional IT-focused service delivery to enterprise-wide delivery, known as Enterprise Service Management, allows you to transform the way you operate through automation, integration and cultural change. Enterprise Service Management uses a service-oriented model to help organisations become more agile, user-centric and innovative, by automating business processes, linking IT systems together and enabling user-driven incremental business improvement. The ultimate goal of Enterprise Service Management is to align and empower your users, eliminate departmental silos, increase inter-departmental engagement, enable operational excellence and ultimately increase corporate profitability and effectiveness.
In most corporate and enterprise size organisations, business improvement budgets are typically allocated to the large “game changer” and innovation projects, with these projects absorbing most of the funding, at the expense of smaller incremental improvements. In many entities, IT departments have become a bottle neck, in the eyes of the internal users, and “Shadow IT” is rapidly emerging, due to the availability of SaaS and Cloud based services. Providing an effective service management platform, eliminating bottlenecks and providing better visibility and certainty for services across an enterprise, is critical for the enablement of user-driven transformation.
DDS IT is a leader in this ‘Service Revolution’, which has the following characteristics:
‘Made by many’
The Service Management Platforms that we support all combine next generation service management tools, best practice processes, and innovative pricing and operating models. A service revolution is now possible through the convergence of a number of market trends and technologies including AIOps, KCS, cloud, security, mobility, big data, software defined networking, internet of things (IoT), self-service portals, automation and much more.
Now is the time for disruptive change, so come join the service revolution.